Question 1

How long will it take to receive my order?

Accepted Answer

The delivery time frame is between 2 to 7 business days. Please note that once your order is shipped, we have no control over any delays during transit. We will work with the service provider to track your order and resolve any issues as quickly as possible.

Question 2

How to track my order?

Accepted Answer

1. Log in to your accountClick the link, enter the email address used for your order, and you’ll receive a code to log into your account.2. Select the orderAfter selecting the order you want to track, you'll see the tracking updates on the page. You can also copy the tracking number and use it to track your parcel on the official Auspost website:https://auspost.com.au/mypost/track/#/search

Question 3

I never got my order, what to do?

Accepted Answer

While rare, damages or missing items can occasionally occur during shipping. Don’t worry, we're here to assist you. Damages may include a damaged box or missing item.If your package arrives damaged or if the item is missing, please report the issue within 2 business days of delivery to help us resolve it quickly and notify the shipping carrier.Submit an inquiry for damaged or missing items.

Question 4

What is your return policy?

Accepted Answer

14 Days Return PolicyThe 14-day return policy applies to change-of-mind returns. Your rights under Australian Consumer Law (ACL) for faulty devices extend beyond this period. If your device is outside the 14-day change-of-mind return window but still under warranty, we’ll provide a repair or replacement based on the fault. This does not affect your ACL rights, which may allow you to receive a repair, replacement, or refund for major faults. You can submit a warranty claim here.To proceed with a 14-day change-of-mind return for a refund, follow the step-by-step guide below to open a claim.1. Log in to your accountClick the link, enter the email address used for your order, and you’ll receive a code to log into your account.2. Select the order & returnAfter selecting the order you want to return, you'll see a "Return" button in the top right corner. Click it and fill in the required information.3. We will get back to youOnce you’ve submitted the claim, our Support Team will respond within 24 hours with more details about the return process. Additional instructions will be provided in the email.

Question 5

What does warranty cover?

Accepted Answer

Our warranty covers all product defects, including hardware and software issues, during the 12-month warranty period. This also includes significant discrepancies between the product received and what was originally ordered. If a defect occurs, the item is eligible for repair, and if that isn’t possible, a replacement or refund will be provided.

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