1. Log in to your account

Click the link, enter the email address used for your order, and you’ll receive a code to log into your account.

2. Select the order

After selecting the order you want to track, you'll see the tracking updates on the page. You can also copy the tracking number and use it to track your parcel on the official Auspost website:
https://auspost.com.au/mypost/track/#/search

We are committed to ensuring the highest quality of our products. To guarantee their performance, we conduct a final functionality test before dispatching. Your parcel will be shipped within 3 business days. If you haven't received a shipping notification within 5 business days, please submit an inquiry for assistance.

The delivery time frame is between 1 to 5 business days. Please note that once your order is shipped, we have no control over any delays during transit. We will work with the service provider to track your order and resolve any issues as quickly as possible.

While rare, damages or missing items can occasionally occur during shipping. Don’t worry, we're here to assist you. Damages may include a damaged box or missing item.

If your package arrives damaged or if the item is missing, please report the issue within 2 business days of delivery to help us resolve it quickly and notify the shipping carrier.

Submit an inquiry for damaged or missing items.